Online Reconcile includes pending transactions in balance

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Randy 415
Randy 415 Windows Beta Beta

This was an issue for Chase and other banks. It was resolved weeks ago. But it still continues with US Bank. I was notified that Quicken was aware of it and was working on it, but the discussion was closed and marked as resolved.

When performing auto reconcile, on checking register, balance that shows includes pending transactions on web site. But no transactions are downloaded because they are pending. So the only resolution is to cancel reconciliation and wait until fixed. (Or if you have several days of no transactions, you can reconcile during that "Down" period).

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  • Quicken Jasmine
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    Hello @Randy 415,

    Thank you for reaching out to the Quicken Community.

    Due to the nature of this issue, we recommend that you contact Quicken Support directly for further assistance as an escalation may be in order. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance.

    -Quicken Jasmine

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  • Randy 415
    Randy 415 Windows Beta Beta
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    do i have to call? is there a chat option?

  • Quicken Jasmine
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    Hello @Randy 415,

    Thanks for reaching back out.

    If you follow the link, you will see that there are a few different avenues for reaching out to Quicken Support, including the option to chat.

    I hope this helps!

    -Quicken Jasmine

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This discussion has been closed.