Quicken stops responding when downloading quotes

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thetakara
thetakara Member

I'm using the R51.12 with Windows 11. I think it started within the last week.

At first I thought it was a one step update issue until I started unchecking boxes. That's when I realized that it wasn't a transaction download or Quicken Cloud or update bills issue. They all go through fine when "download quotes and investment information" is not checked.

Checking the quotes leads to the program to stop responding until you close it out. I've waited for half an hour on it to start responding again, to no effect.

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Options

    If you haven't done so already, please do the following actions:
    • Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-produc t to ensure your Quicken software is up to date and correctly installed.
    • Reboot Windows.
    • Start Quicken. Do not run One Step Update.
    • Run both Validate and Supervalidate to attempt to repair your Quicken data file.
    • If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
     
    Validate and Supervalidate instructions
    First save a backup file prior to performing these steps
    Validate: 
    • Click File
    • Select Validate and Repair File...
    • Select Validate File
    • If the data file contains investment accounts also select "Rebuild investing lots".
    If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
    • Click OK
    • Close the Data Log
    • Close Quicken (leave it closed for about 30 secs)
    • Reopen Quicken and see if the issue persists.

    Super Validate:
    • Click File
    • Press and hold both CTRL and Shift keys while you click Validate and Repair File...
    • Select Supervalidate File
    • Click OK
    • Close the Data Log
    • Close Quicken (leave it closed for about 30 secs)
    • Reopen Quicken and see if the issue persists.

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