Syncing mobile app deletes transactions from desktop

wkm2a

I have been trying to use the mobile app just to attach receipt photos to my transactions. Every time I do this, reconciled transactions get deleted from my desktop version without any notification of prompt…they are just gone. This is REALLY frustrating and causes me to waste a ridiculous amount of time going through all my accounts and finding which transactions have been deleted and re-reconciling manually.

I have tried multiple ways to try to avoid this but nothing seems to be working. What [Removed - Language] is going on?

Quicken Jasmine

Hello @wkm2a,

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. When did you first notice this issue? After a recent update? If so, which update? Do you receive any error codes or messages? What exactly occurs when performing a Cloud Sync?

I look forward to your response.

wkm2a

It's been happening ever since I turned on quicken mobile sync. There are no error messages. I only tried using the mobile app to make it easier to attach receipt images to my transactions. I started doing this the first week of June.

When I do a sync from the desktop I get a notification that everything synced properly.

Quicken Jasmine

Hello @wkm2a,

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
   
3. Validate File
   
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
   
3. Super Validate File
4. Click OK
5. Close the Data Log
   
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

I hope this helps!