Quicken is not updating my Ally Bank account

Linda
Linda Member ✭✭
edited September 2023 in Download, Add/Update Accounts (Windows)

I did not realize that Quicken has not updated my Ally Bank savings account since May 2023. When I click on update, it takes me to the Ally website. I tried deactivating the account, but now cannot activate it. The message I receive after inputing my login and password is "…we are unable to connect to servicers at this time. Do not contact AllyBank..they cannot fix this problem." the error code is cc-501.

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Linda,

    Thank you for reaching out to the Quicken Community.

    I have located a Support Article that discusses more information in regard to a CC-501 error message. You may follow this link to access that FAQ.

    I hope this helps!

    -Quicken Jasmine

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