Question regarding checkpay with split categories

drseg

I am a >20 year Quicken/Windows R51.12 and on-line bill pay user. I just got off the phone with support about a new problem/question.

My question/problem is that ever since the new checkpay came out, I have been able to make a payment to a payee, lets call them "City." City has two categories. Up until this month, I could click on checkpay, go to City and enter the total and THEN the category's split amounts.

NOW, when I go to City, it grays out the total payment box and retains the split amounts from the prior month's payment.

I have just been instructed per phone support, that now, I must instead enter the split amounts FIRST and then the total payment will show in the grayed-out window.

It works, but this is an absurdly cumbersome change. Is there a workaround to get back to the more logical process of entering the total amount FIRST and then the split amounts?

Thanks.

mshiggins

Are you by chance using the splits to record credit card charges when paying a credit card bill?

drseg

No. In this instance, I am using the split when paying a city water bill, splitting between the pool and the house, a practice I have followed for 20 years, and only this month have I not been able to issue a check with a split. I now must fill out the split so that the total will be correct, and then the total will be entered in the check pay.