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Citibank, Target, Synchrony, Third Federal

justinirizarry

For years, I was able to download transactions from Citibank, Target Card, Synchrony and Third Federal.

For the past few months, I can't download transactions from these banks. I called technical support and ran through a number of steps (signing in and out of my account, copying all transactions to a new file) and nothing worked. I even started a new Quicken file and tried linking to these accounts and it still didn't work.

I thought it might be a software bug but I'm on the latest release and it still not working.

Help!

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UKR

One bank at a time, please provide more details.

What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx or R x.x.x) are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release. You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
US, Canadian or other international version of Quicken?
Is your subscription still active? Or is it expired?
What version of Windows or Mac OS are you using?
What error codes, error messages, symptoms do you get?
What bank(s) are you having issues with?
What account types (checking, savings, etc.) are you having issues with?
How frequently do you download using One Step Update or "Update Now"?
Does this problem occur when you run One Step Update (Mac: update all accounts) from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
What have you tried so far to resolve the issue?