Citibank, Target, Synchrony, Third Federal

justinirizarry

For years, I was able to download transactions from Citibank, Target Card, Synchrony and Third Federal.

For the past few months, I can't download transactions from these banks. I called technical support and ran through a number of steps (signing in and out of my account, copying all transactions to a new file) and nothing worked. I even started a new Quicken file and tried linking to these accounts and it still didn't work.

I thought it might be a software bug but I'm on the latest release and it still not working.

Help!

UKR

One bank at a time, please provide more details.

• What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx or R x.x.x) are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release. You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
• US, Canadian or other international version of Quicken?
• Is your subscription still active? Or is it expired?
• What version of Windows or Mac OS are you using?
• What error codes, error messages, symptoms do you get?
• What bank(s) are you having issues with?
• What account types (checking, savings, etc.) are you having issues with?
• How frequently do you download using One Step Update or "Update Now"?
• Does this problem occur when you run One Step Update (Mac: update all accounts) from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
• What have you tried so far to resolve the issue?