Wells Fargo Download Failing
The Wells Fargo bank download has failed all day today. Anyone else experiencing this problem?
Comments
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Hello @nmccollu,
Thank you for reaching out to the Community and telling us about this issue. I'm sorry to hear you're running into this problem. If you are getting an OL-393 error, then yes, many people have been encountering that issue. You can view the main thread here:
If you are encountering a different issue, please provide more details so we can assist you further.
Thank you.
Quicken Kristina
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Thanks Kristina. After some additional research it appears bill payment transactions are processing (as I get a duplicate transaction message when I try again). However I still get a general "download failed" error so it appears the download is partially but not completely working.
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Thank you for your reply,
I saw you posted on the main Wells Fargo thread saying that your download is working now. Is that correct, or did you still need assistance?
Thank you.
Quicken Kristina
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That is correct. Thanks for your help.
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Thank you for your reply,
I'm glad to hear it is downloading correctly now.
Thank you.
Quicken Kristina
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As of this writing, I can confirm that the Wells Fargo transaction download connection issue has been resolved.
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I am having a different problem with Wells Fargo downloads. Quicken displays show there are transactions downloaded, but they do not appear in the downloaded transaction list. If I try to reconcile, I get the message that I need to accept the downloaded transactions first, but they aren't on the list. Same thing if I attempt to reset the account. My connection method is Direct Connect. Can anyone help me resolve this issue?
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First troubleshooting step is to restart your computer. If that doesn't resolve the issue, try deactivating and reactivating the account. If difficulties persist, restore a known-good data file.
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Neither thing helps. If I try to deactivate the account, I get a message that I need to accept the downloaded transactions first, but they don't show up in the downloaded transaction list.
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Have you tried validating and super validating your data file?
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How do I do that? Never done those before.
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Super Validate:File- Hold
CTRL + Shiftand clickValidate and Repair File... Super Validate File- Click
OK - Close the
Data Log - Close Quicken (
leave it closed for at least 5 secs) - Reopen Quicken and see if the issue persists.
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That worked! Thank you, Ralph. Should one validate their file periodically? I've been a Quicken user for over 22 years now and I never did it. I noticed some of the errors go back to 2000.
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I validate at least weekly so that any errors are found in a timely fashion in case I do have to restore a file, which then would need to be brought up to date.
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