Wells Fargo Download Failing

nmccollu

The Wells Fargo bank download has failed all day today. Anyone else experiencing this problem?

Quicken Kristina

Hello @nmccollu,

Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. If you are getting an OL-393 error, then yes, many people have been encountering that issue. You can view the main thread here:

https://community.quicken.com/discussion/7939781/wells-fargo-ol-393-a-9-11-23-qwin

If you are encountering a different issue, please provide more details so we can assist you further.

Thank you.

nmccollu

Thanks Kristina. After some additional research it appears bill payment transactions are processing (as I get a duplicate transaction message when I try again). However I still get a general "download failed" error so it appears the download is partially but not completely working.

Quicken Kristina

Thank you for your reply,

I saw you posted on the main Wells Fargo thread saying that your download is working now. Is that correct, or did you still need assistance?

Thank you.

nmccollu

That is correct. Thanks for your help.

Quicken Kristina

Thank you for your reply,

I'm glad to hear it is downloading correctly now.

Thank you.

RalphC

As of this writing, I can confirm that the Wells Fargo transaction download connection issue has been resolved.

JOHN D L

I am having a different problem with Wells Fargo downloads. Quicken displays show there are transactions downloaded, but they do not appear in the downloaded transaction list. If I try to reconcile, I get the message that I need to accept the downloaded transactions first, but they aren't on the list. Same thing if I attempt to reset the account. My connection method is Direct Connect. Can anyone help me resolve this issue?

RalphC

First troubleshooting step is to restart your computer. If that doesn't resolve the issue, try deactivating and reactivating the account. If difficulties persist, restore a known-good data file.

JOHN D L

Neither thing helps. If I try to deactivate the account, I get a message that I need to accept the downloaded transactions first, but they don't show up in the downloaded transaction list.

RalphC

Have you tried validating and super validating your data file?

JOHN D L

How do I do that? Never done those before.

RalphC

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.   

JOHN D L

That worked! Thank you, Ralph. Should one validate their file periodically? I've been a Quicken user for over 22 years now and I never did it. I noticed some of the errors go back to 2000.

RalphC

I validate at least weekly so that any errors are found in a timely fashion in case I do have to restore a file, which then would need to be brought up to date.