Account register not calculating running balance correctly.

Texas Blue Boy

There is a CREDIT account where the Charge is ADDING to the running balance and Payment is subtracting from the running balance. (See attached snapshot).

How can I FIX IT?????

volvogirl

The charges are reducing a CREDIT balance. Like the cc owes you. Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening. Or maybe you are missing some charges?

If the balance is in Black, it means you have a credit on the card. Like if you overpaid the bill or got a refund for something you returned. When you enter a charge it will reduce (decrease) the credit you have available on it. And a payment will increase the balance.

Also make sure you have the right starting balance. If it's zero you might need to add a beginning balance for when you started the account in Quicken. I've been reading the opening balance might have got changed during an update or when syncing.

The credit card balance you OWE should be in RED. If the balance is Black then it's showing the credit card company owes you and you have a credit balance. And then when you make a payment it's like the cc owes you more. So you need to go back though your entries and find where the balance switched to black to being in your favor.

See this for more info…..
https://www.quicken.com/support/positive-black-balance-credit-card-account

volvogirl

And did you type it the wrong way? …where the Charge is ADDING to the running balance and Payment is subtracting from the running balance. Your charges are subtracting from the balance and payments are ADDING to the balance.