Quicken R52.20 freezes at various points
Yesterday I tried to activate my Capital One account so transactions can be automatically updated. Quicken froze as soon as I clicked the Activate Now link. I tried again this morning and the same thing happened. It doesn't appear to be a Windows problem as all other programs and functionality are fine on the computer. Quicken freezes and the only way out is to End Process via Task Manager. Just now I went to Quicken About to get my version number and the program is now frozen on that popup. This all started after the latest update.
Comments
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clarify - where are you clicking Activate Now ?
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I clicked Activate Now the first time and Edit the second time. It also freezes when I try to link the account through the Update button.
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If you haven't done so already, please do the following actions:
• Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
• Reboot Windows.
• Start Quicken. Do not run One Step Update.
• Run both Validate and Supervalidate to attempt to repair your Quicken data file.
• If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data
Validate and Supervalidate instructions
First save a backup file prior to performing these steps
Validate:
• Click File
• Select Validate and Repair File...
• Select Validate File
• If the data file contains investment accounts also select "Rebuild investing lots".
• If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
• Click OK
• Close the Data Log
• Close Quicken (leave it closed for about 30 secs)
• Reopen Quicken and see if the issue persists.Super Validate:
• Click File
• Press and hold both CTRL and Shift keys while you click Validate and Repair File...
• Select Supervalidate File
• Click OK
• Close the Data Log
• Close Quicken (leave it closed for about 30 secs)
• Reopen Quicken and see if the issue persists.0 -
I ran the validation processes and found multiple transactions that were causing the problem. I could fix all but one of them. I am using Quicken for my personal finances so I decided to open a new company file and start over with my household accounting. I really appreciate your help, UKR. Clearly you had me on the right track; I just don't want to spend more time on this. Again, thank you for your help.
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