OnPoint Community Credit Union IE7 issue

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I am no longer able to connect to OnPoint Community Credit Union via the OneClick Update. I've been using it for years, but it stopped working recently. When it tries to update, it just fails and then when I try to process it manually, it says:

"We apologize for the inconvenience, but we are unable to connect to the Quicken servers at this time. Do not contact Onpoint Community CU for assistance. They cannot fix this problem. Please try again in a few hours. Thank you for your patience!"

Then, when I try to reconcile, it asks if I want to download transactions first. I clicked OK, and it brought up a pop-up window with the OnPoint logon screen. I input my credentials and then it states:

"Your computer's version of IE7 web browser is no longer supported by OnPoint Community Credit Union. Choose one of the following supported browsers to ensure a secure online banking experience."

It then offers Chrome, Mozilla, or Edge and links to their sites. Even though I already have updated versions of Chrome and Edge, I tried donwloading them, but it didn't update that pop-up window when I tried it again. It appears that Quicken is using IE7 for it's pop-up.

I'm using a Windows 11 PC.

Quicken version: Deluxe, vR52.20, build 27.1.52.20, Windows 11 Home.

Any suggestions on how to resolve this?

Comments

  • Quicken Anja
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    Hello @phillip112,

    Thank you for reaching out to the Community and telling us about your issue, though we apologize that you are experiencing this.

    Aside from the error messages you received, does there also happen to be any specific error code(s) associated with either of the error messages? If so, please provide them here.

    Thank you!

    -Quicken Anja
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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Then, when I try to reconcile, it asks if I want to download transactions first. I clicked OK, and it brought up a pop-up window with the OnPoint logon screen. I input my credentials and then it states:

    If that pop-up window uses the Quicken internal browser, there should also be a button available to "use full browser". This will transfer the HTML request to whatever you have available as your default Windows browser and (I hope) avoid the problem with your bank not recognizing the internal browser.
    Please try it, as a workaround, until the Quicken programmers can find a different (supported) internal browser or change the programming to directly open the Windows browser instead of the internal browser.

  • phillip112
    phillip112 Member ✭✭
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    I had already tried the "use full browser" beforehand, but it just launched my banking website in a separate Chrome or Edge window. I decided to try it again based on your advice and got the same result. So, I tried rebooting my computer, but still had the same experience. So, I logged into my online banking and exported a QFX file and then manually uploaded it. That seemed to do the trick. It pulled in older data than I was expecting, which I deleted, but I was able to reconcile. When I tried the one-step update, it seemed to work and I didn't get the error message. I'll try again in a few days when there are new transactions to see if it's still working. Thanks for the help!

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