Synchrony Savings CC-502 Error

System

This discussion was created from comments split from:

Citibank CC-502 errors

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Brad2

Citibank error seems to be fixed…But now I started having the same 502 error with Synchrony Savings. When will this be fixed?

Quicken Kristina

Hello @Brad2,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Thank you!

(Ticket #10484200/CTP-7770)

Yefim

This is from the chat with Synchrony:

Agent (Ma. Rowena Chat Representativ): "Synchrony deposit account customers do not have the ability to manage and download account information using Quicken. You may manage and download account information using [Removed - 3rd Party Software]."

This is another response:

Although we recognize the benefits of Quicken, we are no longer supporting the use of this application to view your Synchrony Bank account(s). We are listening to customer feedback concerning this option and appreciate that our customers would like to use these and other third party products to keep track of their finances. We apologize for any inconvenience this may cause. If you have any questions, please call one of our Banking Representatives toll-free at 1-866-226-5638.