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Trying to reconcile 1 cc acct. 1st page of reconciliation setting parameters doesn't load.

pauldfree

My Citi/Costco card account will not load properly when reconciling the account. It will not load the 1st page of the reconciliation to set date parameters, specifically month end date. Consequently my reconciliation for this account is always out of balance. Just started happening this year.

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Quicken Jasmine

Hello @pauldfree,

I apologize that you are experiencing this issue.

Let's gather a bit more information so that I may better assist you. Do you receive any error codes or messages? Did this issue begin to occur after a recent update? Have you taken any troubleshooting steps thus far?

I look forward to your response.