Not a good first look. I've closed and reopened the software, restarted my computer. Created a new quicken file. If Quicken can't handle something basic like adding an account why did I pay you for this software?
wow - a little more details…
1 - where did you get Quicken - retail, website, etc ?
2 - what version and does it recognize your subscription …. Help —> About Quicken
3 - do you have ANY accounts setup - or is this your very first attempt ?
4 - where is your Quicken data file created - local C drive or ?
Maybe just a re-install will resolve -
QWin Deluxe Subscription - sticking with R47.15 - Win10
local C drive
Nothing in the add account window is responsive except the cancel button and x in the top right.
Just performed reinstall. Same issue.
Hard to diagnose without hands on keyboard, but a couple of suggestions:
If neither of these helps, then the next step is to contact Quicken support.
Unfortunately the window is completely non-responsive. Clicking on the Offline Account tab doesn't do anything.
Really weird - haven't seen that happen….
the Quicken Add Account screen uses a local config text file that lists all the contracted financial institutions -
so should not imply any issues with online Internet access
See if you have a file - FIDIR.TXT - located here….
C:\ProgramData\Quicken\Inet\Common\Localweb\Banklist\…. might be located under \2018\ or \2019\