Capital One new bill pay skipping accounts

Question

Quicken Windows latest release, started after latest update and Capital One improvements. Good news, my capital one credit card now shows in bill pay however you can not use quick pay. Problem is, I can not add another Capital One account, notably the one for my auto loan. It is linked to the same login as my credit card but does not pull the auto loan account. If I go to add it just says I can't because the only choice is my credit card. Any ideas? I would love for bill pay to actually be a complete product.

willum03 · Answer

https://community.quicken.com/discussion/comment/20388019#Comment_20388019

That process didn't work either, that's why I'm here!

Quicken Kristina · Answer

Thank you for your reply,

I recommend that you reach out to Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!

willum03 · Answer

https://community.quicken.com/discussion/comment/20387901#Comment_20387901

While that's an extremely long answer, it doesn't address the change in Capital One which was touted as an improvement. My question here is specifically about Capital One.

https://community.quicken.com/discussion/comment/20387833#Comment_20387833

Capital One, this change was noted in your latest release notes so you should start there with my question. All of your questions are answered in my prompt. The question is, Capital One has two connections for accounts my credit card and my auto loan, both which work fine for downloading transactions. But only one appears in the bill manager and it will not let me add the auto loan.