Bought/Sold transactions downloaded for Schwab Government Money cash sweep fund; Divs are always $0
Quicken for Windows (R52.28) continues to download Bought, Sold, and Div transactions for Schwab accounts using Schwab Government Money (SWGXX) for the cash sweep, even though Quicken Anja announced Feb 2022 that SWGXX and SWVXX would henceforth be treated as cash:
https://community.quicken.com/discussion/7907735/swvxx-value-advantage-money-market-fund-and-swgxx-schwab-government-money-fund
I have deactivated/reactivated the accounts as instructed several times since.
Further, Div transactions download with an amount of $0. See below for some examples from Cloud Sync Log.
So I have to delete all Bought and Sold transactions and correct the Div transactions every month.
There are many reports of this problem in the past 1.5 years, all closed without a response from Quicken moderators:
https://community.quicken.com/discussion/7939031/quicken-is-not-picking-up-the-dollar-amounts-for-the-swgxx-distributions
https://community.quicken.com/discussion/comment/20377804
https://community.quicken.com/discussion/7937542/quicken-is-not-picking-up-the-dollar-amounts-for-the-swgxx-distributions
https://community.quicken.com/discussion/comment/20358207
https://community.quicken.com/discussion/comment/20355854
https://community.quicken.com/discussion/comment/20354939
https://community.quicken.com/discussion/7928293/swgxx-div-income-is-always-0
https://community.quicken.com/discussion/comment/20280126
https://community.quicken.com/discussion/7915895/schwab-money-market-funds-transaction-downloads
https://community.quicken.com/discussion/comment/20278843/#Comment_20278843
https://community.quicken.com/discussion/comment/20264302
https://community.quicken.com/discussion/7915661/eliminate-download-of-schwab-sweep-fund-downloads
https://community.quicken.com/discussion/comment/20246712/#Comment_20246712
I'm posting this here so that others with this problem can quickly see it's a longstanding issue affecting many. I won't waste my time with low-skilled support at Quicken or Schwab - the Quicken moderators can file this as an internal bug report if they care.
{
"id": "398146106502985216",
"createdAt": "2023-09-19T16:26:12Z",
"modifiedAt": "2023-09-19T16:26:12Z",
"source": "QCS_REFRESH",
"accountId": "...",
"postedOn": "2023-09-15",
"payee": "SCHWAB GOVERNMENT MONEY",
"coa": {
"type": "UNCATEGORIZED",
"id": "0"
},
"amount": 0.0,
"state": "CLEARED",
"matchState": "NOT_MATCHED",
"cpData": {
"id": "78509E2F2BEF7203824B982E78B1F56611AE053D01C9A85CCB057E55431B1B22",
"postedOn": "2023-09-15",
"txnOn": "2023-09-18",
"payee": "SCHWAB GOVERNMENT MONEY",
"memo": "SCHWAB GOVERNMENT MONEY",
"amount": 0.0,
"inferredPayee": "SCHWAB GOVERNMENT MONEY",
"inferredCoa": {
"type": "UNCATEGORIZED",
"id": "0"
},
"cpCategoryId": "20",
"commission": 0.0,
"fees": 0.0,
"stateWithholding": 0.0,
"withholding": 0.0
},
"mlInferredPayee": "schwab government money",
"investmentTxnType": "INCOME_DIVIDEND",
"units": 0.33,
"symbol": "SWGXX",
"securityId": "808515209",
"securityIdType": "CUSIP",
"localSecurityId": "305741079482520832",
"type": "INVESTMENT",
"isExcludedFromF2S": true,
"isExcludedFromReports": true
},
{
"id": "398871383436736000",
"createdAt": "2023-09-24T16:31:11Z",
"modifiedAt": "2023-09-24T16:31:11Z",
"source": "QCS_REFRESH",
"accountId": "...",
"postedOn": "2023-09-22",
"payee": "SCHWAB GOVERNMENT MONEY",
"coa": {
"type": "UNCATEGORIZED",
"id": "0"
},
"amount": -2015.31,
"state": "CLEARED",
"matchState": "NOT_MATCHED",
"cpData": {
"id": "93319D32C1FEB7D5752EA576460C5D16F957AE0F3B3A8D383EE0A80F6E1E4887",
"postedOn": "2023-09-22",
"txnOn": "2023-09-22",
"payee": "SCHWAB GOVERNMENT MONEY",
"memo": "SCHWAB GOVERNMENT MONEY",
"amount": -2015.31,
"inferredPayee": "SCHWAB GOVERNMENT MONEY",
"inferredCoa": {
"type": "UNCATEGORIZED",
"id": "0"
},
"cpCategoryId": "20",
"commission": 0.0,
"fees": 0.0,
"stateWithholding": 0.0,
"withholding": 0.0
},
"mlKnownCategoryId": 5750000000,
"mlInferredPayee": "schwab government money",
"investmentTxnType": "BUY",
"units": 2015.31,
"symbol": "SWGXX",
"securityId": "808515209",
"securityIdType": "CUSIP",
"localSecurityId": "305741079482520832",
"type": "INVESTMENT",
"isExcludedFromF2S": true,
"isExcludedFromReports": true
},
{
"id": "398195869151704576",
"createdAt": "2023-09-20T00:40:33Z",
"modifiedAt": "2023-09-20T00:40:33Z",
"source": "QCS_REFRESH",
"accountId": "...",
"postedOn": "2023-09-18",
"payee": "SCHWAB GOVERNMENT MONEY",
"coa": {
"type": "UNCATEGORIZED",
"id": "0"
},
"amount": 16302.58,
"state": "CLEARED",
"matchState": "NOT_MATCHED",
"knownCategoryId": "5750000000",
"cpData": {
"id": "2FEE8BD01FD9106B630003C3451A73F282598D2DE75737FD1CCC2FD829233ADA",
"postedOn": "2023-09-18",
"txnOn": "2023-09-18",
"payee": "SCHWAB GOVERNMENT MONEY",
"memo": "SCHWAB GOVERNMENT MONEY",
"amount": 16302.58,
"inferredPayee": "Schwab Government Money",
"inferredCoa": {
"type": "UNCATEGORIZED",
"id": "0"
},
"cpCategoryId": "30",
"commission": 0.0,
"fees": 0.0,
"stateWithholding": 0.0,
"withholding": 0.0
},
"mlKnownCategoryId": 5750000000,
"mlInferredPayee": "schwab government money",
"investmentTxnType": "SELL",
"units": -16302.58,
"symbol": "SWGXX",
"securityId": "808515209",
"securityIdType": "CUSIP",
"localSecurityId": "305741079482520832",
"type": "INVESTMENT",
"isExcludedFromF2S": true,
"isExcludedFromReports": true
},
Comments
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Hello @John Ellis,
Due to the nature of this issue, I recommend that you reach out to Quicken Support directly, as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I could not be of more assistance!
Quicken Kristina
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Thanks, but I'm not going to contact Support. I've had several fruitless, time-wasting interactions about Quicken bugs with them in the past, and others have already contacted them about the issue, to no avail. I've provided detailed information here and highlighted all the other users experiencing the same bug -- the team can act on it or not. My main purpose in posting this was to alert other users.
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Thank you for your reply,
The product and development teams typically aren't on this forum. To bring this issue to their attention, since you said calling Support is not an option, I would recommend using the Report a Problem tool in your Quicken program. To do that, you would go to Help>Report a Problem, put in a description of the issue, and select if you want to include any attachments (by default, log files and a screenshot are selected). While you do not receive a response for problem reports submitted through the program, these submissions do go directly to a database that is accessible by members of our Product and Development teams, escalation teams, and other internal support channels.
Thank you.
Quicken Kristina
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