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CC-502 Error For Multiple Days, Elan Financial Services and Navient Loans

Tammy Borgnis

This has been going on for over a week now. I know that Quicken confirmed that there was an issue with Elan, but not Navient:

https://community.quicken.com/discussion/7940415/update-9-26-23-elan-financial-services-cc-502-fdp-102-cc-505-fdp-105

Can someone from Quicken please give an update on this? How long before I can download transactions again?

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Jon Myers

Same here. Can login to Elan Fi directly just fine. Seems like this happens when tokens are changed (or not) or new 2FA implemented on the bank side.

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