BNY Pershing Downloads

Bud$ter
Bud$ter Member ✭✭
edited November 2023 in Errors and Troubleshooting (Windows)

Connected our two IRA's to download in Quicken.

However, when I download it only exports and imports "Long Market Value" which is considerably less than the invested amount?

How do I get it to download the full balance in the accounts?

Thanks

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Bud$ter,

    Is this the instance that you are connecting to? (See screenshot below) Do you receive any error codes or messages?

    Screen Shot 2023-10-08 at 10.31.02 AM.png

    -Quicken Jasmine

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  • Bud$ter
    Bud$ter Member ✭✭

    Jasmine: Good morning. Thanks for helping me.

    I do not get any error messages.

    What I have detected is that it is downloading about 97% of the investment.

    The "Cash" part of the investment is not downloaded.

    But adding the "Long Value Investment" to the "Cash" equals the correct amount.

    So for some reason, BNY Pershing does not allow (or I am doing it incorrectly) downloading the total investment.

    Thanks for helping me if you can.

    Nick

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