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Wells Fargo Billpay

ekean45

Windows version R52.33 build 27.1.52.33

When using one-step update and entering a bill-pay for Wells Fargo, it is getting stuck in "send" status and not downloading any new transactions. Appeared to start happening a few days ago. Today is 10/22/23.

I disconnected all of the accounts and then reconnected again (direct connect) with the same results. I then went to the Account Details, Online Services tab and under Online Bill Payment , Action, and went to Set up bill Manager link. I disabled the checking account I used to make the billpay. I then went back to re-enable it and Quicken crashed. Rebooted my PC and did the same thing to re-enable and it crashed at the same place.

Did a validate and repair - same results.

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Comments

ekean45

Should also add that when I do a one step update, it immediately gives a complete status.

RalphC

Wells Fargo could be experiencing difficulties. I'd, first, try resetting the account. If that doesn't resolve the issue, restore a backup of a known-good data file and see if that resolves the issue.

ekean45

That is my thought as well but it's doing that for a few days now. Not only did I do a reset, which is the initial thing I do whenever I have an issue specific to a bank, I disconnected the account, cleared the account info, and started from the beginning as if I never connected before.

RalphC

What happens if you create a new data file, enter a Wells Fargo account, and set-up a download test? If OSU fails, you can probably assume it's a Wells Fargo issue and you might give their tech support a call. Although, I am not experiencing any OSU issues with Wells Fargo. If it still fails with a brand new data file, the issue is on your computer and more troubleshooting would be necessary to resolve it.

ekean45

good idea - I'll try that

RalphC

Sorry, I meant to say…. If it works with a brand new data file, the issue is on your computer and more troubleshooting would be necessary to resolve it.

ekean45

Immediately gave me an error message "We could not connect (It's not your fault)". Also suggested to go to www.wellsfargo.com/fmssetup for first time users - which I did and had the same error message.

I'm assuming at this point that it is a Wells Fargo issue and will wait a day or so to see if it is fixed.

Just curious - have you attempted to do a bill pay from Wells Fargo today?

RalphC

No, I don't use Quicken Bill Pay. I prefer to go online and use Wells Fargo Bill Pay. I haven't done that in the last three or four days, though.

ekean45

Just an update on this, I figured if I could not find anyone else having this issue, it must be on my side in some way. I decided to uninstall and then reinstall Quicken. Now it works.