American Express Web Connection Issue


For 5 days I have not been able to connect and update my AMEX account via web connect. Here is the screen shot I receive after attempting log on. It has been working successfully up until now.


  • bobpastx
    bobpastx Member

    Also, there hasn't been a problem with the American Express - Banking website. I have been able to log in to the AMEX website with the same credentials that I use for Quicken web connect.

  • Quicken Jasmine

    Hello @bobpastx,

    Due to the nature of this error message, I recommend reaching out to Quicken Support directly as an escalation may be in order.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 a.m. PT to 5:00 p.m. PT, Monday through Friday.

    You can read more information regarding a CC-502 error message here.

    -Quicken Jasmine

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