Updates attempts for Elan Financial Services keep asking for a passcode

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Vinndalf
Vinndalf Member ✭
edited November 2023 in Errors and Troubleshooting (Windows)

Yesterday and again today whenever I try to update my account at Elan Financial Services I get a popup window saying "Please choose the below option to trigger one time passcode." I can successfully generate the code. It comes in email. I enter the code, wait a bit, and then Quicken asks me to trigger a passcode again. No error message—it just keeps wanting a passcode over and over, without ever completing.

I'm running Quicken Classic Deluxe R52.23 Build 27.1.52.33. My OS is Windows 11.

Is this a problem for others, or just for me? Anyone have a solution?

Answers

  • starpal
    starpal Member ✭✭
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    I am now also getting the 2FA popup window every download, although it works after I enter the code. Since the CC502 and CC505 debacle was resolved a few weeks back, Elan (Fidelity Credit Card) had been working normally. Why should I have to enter a code every download on the same device? Is this a setting on my end I need to change?

    Thanks.

    Quicken Classic Premier R52.33 on Windows 10

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