Quicken Sounds don't work correctly and are intermittent. Does anyone else have this problem?

xpilotwon

We have a new HP all-in-one computer. the sounds in Quicken work intermittently is at all. I have gone to the sounds settings and all the quicken sounds are turned on and test OK but won't work in the app. I have gone to quicken support and they can't solve the problem. The last try was with HP Smartfriend who also could not solve the problem. His analysis is that the computer is too fast, and the app is open or a transaction is recorded before the sound can engage. Anyone else experience anything like this and does that explanation seem plausible?

UKR

Quicken Sounds checklist (Windows only)

1. Make sure that the speakers are turned on and the volume is somewhat up (not all the way down) and not muted.
2. Are you using an HDMI - connected monitor? Windows may have rerouted sound from the internal or external PC speakers to the HDMI monitor, assuming the monitor has speakers like a TV. Enable said speakers or review Control Panel / Sound / Playback and select the correct speakers, mark as default.
3. In Quicken ensure that in Edit / Preferences / Setup "Turn on Quicken Sounds" has a checkmark.
4. Restart Quicken if you had to make any change.
5. Still no sounds? Make sure that in Control Panel / Sound / Sounds tab the active Sound Scheme still contains the Quicken sound files. If the sound scheme was improperly modified by some other software (or Windows) update, find a different sound scheme which contains the Quicken sounds and make that the active sound scheme.
6. If you can't fix it with #3 above, refresh your Quicken software installation by downloading and installing the latest Mondo Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product

xpilotwon

None of the above worked. Any other suggestions?