Unable to access data on my laptop

nveazie
nveazie Quicken Windows Subscription Member ✭✭
edited December 2023 in Download, Add/Update Accounts (Windows)

quicken no longer recognize my credentials. How to i access my data?

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @nveazie,

    This issue has been reported to our Development and Product teams for further investigation and resolution. We request that you please navigate to Help > Report a problem and submit a problem report with log files attached, the full file path of the affected Quicken file, and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    Thank you!

    (Ticket# 10543348/CTP-7982)

    -Quicken Jasmine

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