Freezes during updates, but works when updating one account at a time

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This discussion was created from comments split from:

One Step Update freezes after update to Windows 11



  • Cliff_7point62

    I just had a failure to update my accounts and the update window freezing. I found that I could do updates if I did them one account at a time. Not my preferred way but it worked.

  • Quicken Kristina

    Hello @Cliff_7point62,

    To help troubleshoot this issue, could you please provide more information? When did this issue first start? Which version of Quicken were you using when it started? Do you keep your Quicken file on your C drive or is it on a shared network drive?  Is your Quicken file synced with any cloud service, such as One Drive or Dropbox (if it is, you will usually see the service name listed in the file location)? 

    The simplest way to check your file location, if you have Quicken up and the file open, is to click on File, then look near the bottom of the list, just above where it says Exit.  It will list the file locations for the 4 Quicken files you have most recently accessed, with the one you are currently in at the #1 spot.

    Thank you.

    Quicken Kristina

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