Deposits are debits, not credits

HarrisHouse

I have used Quicken since 2009 and the installed software that I had worked perfectly. This summer I purchased a Windows 11 Laptop that would not support my version of Quicken. Now when I enter a deposit (DEP), Quicken enters it as a debit, not a credit. Using the + before the entering it makes no difference. I cannot add another column to the register to fix this problem because it would require fixing transactions for the last 24 years. I will be looking for more user-friendly software. This is so frustrating!

volvogirl

Does the register use the 2 columns? Or just the single amount column? There are actually 3 columns...Payments, Deposit (or Charges & Payments) and Amount and then the Balance column. Don't use the single Amount column. Delete that column and just use the other 2 columns. . Click on the Gear Icon right above the balance column, click on Register Columns and uncheck the "Amount" Column (1st one) and make sure the Deposit and Payment columns are checked. Payments is at the very bottom of the list. What is the problem with adding another column? If you add the payment and deposit columns you won't have to fix any prior transactions.

Is it actually entering the amount in the wrong column or is it the balance going the wrong way?

Ps56k2

what do you mean that Win11 would …

not support my version of Quicken

HarrisHouse

The Quicken version I had installed on my old desktop was 2007.

Ps56k2

If new computer - how did you reinstall Quicken 2007 ?
Or … did you install the latest version of Quicken ?
… Help —> About Quicken

HarrisHouse

I have the subscription now.

UKR

BTW, are you talking about balance issues while working with credit card accounts?
If you owe money to the credit card company, the Running Balance in your account register, if sorted correctly by Date, should be a negative amount, shown in red.
If you show a black (positive) Balance amount, you're either overpaid and running a credit balance or you have some discrepancies in your register, e.g., duplicate or missing transactions. It's also possible that your account's Opening Balance transaction is incorrect, for some reason. Reconcile your account register to find and resolve the discrepancies.

Ps56k2

https://community.quicken.com/discussion/comment/20395228#Comment_20395228

for future reference - it always helps to share with everyone - what actions you did and the result -
Using Quicken 2007 since 2009 (?) -
You never mentioned that you paid for, downloaded, and installed (?) latest version of Quicken - on your new Win11 computer.