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gjwhelan
gjwhelan Member ✭✭

My membership is paid up till next May

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  • Greg_the_Geek
    Greg_the_Geek SuperUser ✭✭✭✭✭
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    From Quicken —> Edit —> Prefences… —> Quicken ID & Cloud Accounts —> Sign in as a different user —> Yes to sign out and sign back in with your current Quicken ID/password.

    Quicken Subscription HBRP - Windows 10
  • gjwhelan
    gjwhelan Member ✭✭
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    It started working now I have to constantly reset my accounts so they will download current data? What is going on with quicken

  • gjwhelan
    gjwhelan Member ✭✭
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    didn't have to reset all accounts this morning, but I had to go to each one and individually download transactions, it like the update is timing out too quickly. It is like the program is falling apart.

  • gjwhelan
    gjwhelan Member ✭✭
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    having to reset my accounts again this morning, what is up with quicken?????

  • gjwhelan
    gjwhelan Member ✭✭
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    Had to relink my accounts this morning, so when I did the reset, it asked me to relink my accounts, like they were not linked before.

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    If you haven't done so already, please do the following actions:

    1. Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
    2. Reboot Windows.
    3. Start Quicken. Do not run One Step Update.
    4. Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
    5. If nothing helps, contact Quicken Support on the phone during posted hours of operation for assistance

    Validate and Supervalidate instructions
    First save a backup file prior to performing these steps
    Validate: 
    • Click File
    • Select Validate and Repair File...
    • Select Validate File
    • If the data file contains investment accounts also select "Rebuild investing lots".
    • If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
    • Click OK
    • Close the Data Log
    • Close Quicken (leave it closed for about 30 secs)
    • Reopen Quicken and see if the issue persists.

    Super Validate:
    • Click File
    • Press and hold both CTRL and Shift keys while you click Validate and Repair File...
    • Select Supervalidate File
    • Click OK
    • Close the Data Log
    • Close Quicken (leave it closed for about 30 secs)
    • Reopen Quicken and see if the issue persists.

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