Discover is not downloading again!!

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Keith M
Keith M Member ✭✭
edited December 2023 in Download, Add/Update Accounts (Windows)

Discover is not downloading again!! What is the problem Quicken??? Problems with Discover have been going on for months. I did get it to work a couple months ago after several months of it not working. Now it is not working again. Not downloading!! Why not get this fixed???

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Answers

  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @Keith M,

    To assist with this issue, could you please provide more information? When did this issue with it not working again start? Are you getting any error messages or error codes when you try to update your account(s)? If not, what is happening when you try to update? What kind of accounts are having this issue (checking, savings, credit, etc)? Which connection are you using (Discover Cards, Discover Bank, etc)?

    If you haven't done so already, if you're not getting any errors and it's just not downloading, following the steps in this article on when transactions are missing or not downloading is a good place to start.

    Thank you.

    Quicken Kristina

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  • Keith M
    Keith M Member ✭✭
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    It started again a couple weeks ago. It is Discover Card. Discover Bank is currently working. No error messages. Transactions are not downloaded. At one point it showed the wrong online account balance. And at one point the online balance included the charged amount of transactions that were not downloaded. Several strange things! On my Account List it shows "Last Download" "not available" and "Yes (Express web connect)". I tried deactivating and then reactivating online services.

  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Thank you for your reply,

    Since you mentioned several strange things are going on, let's start by checking for file specific issues. I recommend you try validating and/or super validating your data file.  Please save a backup file prior to performing these steps.

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.   

    Thank you.

    Quicken Kristina

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