Why is Quicken skipping my next monthly recurring payments?

Using Windows R52.33. Recently my next month scheduled payments for credit cards are skipped (with current balance) to the following month. When I reset them to the next month e.g. December, they revert back to skipping that month (December) after the next OneStep Update and appear with the current balance in January.

Best Answer

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Answer ✓
    1. Are you Syncing to Mobile/Web?
      AND
    2. do you actually use the Mobile app on your smartphone or the Quicken on the Web browser-based app?

    The Sync process has been suspected of a number of weird happenings with Quicken. Could your problem be caused by Sync?

    If you answer "yes" to the 1st question and "no" to the 2nd question, turn Sync off completely. You don't need it. The Sync process should only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.

    If you answer "yes" to both questions, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
    Do note that a full Sync process may take many minutes to complete.

    How to reset Sync to Cloud
    • Log out of your mobile app, then do this on your desktop / laptop:
    • Go to Edit / Preferences / Mobile and Web
    • Click the "Reset your cloud data" link and follow the instructions until it is complete.
    • Sync your desktop file to the cloud
    • Now log back into your mobile app

    How to turn off Sync to Cloud for the current data file
    • Go to Edit / Preferences / Mobile and Web
    • Change the Sync radio button and set it to OFF

Answers

  • Hello @kenwen,

    To assist with this issue, could you please provide more information? When did you first notice this issue? Is it affecting all reminders, or just some? Of the reminders that are having this issue, is there anything they have in common (for instance, are the reminders set for "x" number of days, are they set to always remind on "x" day of the month, etc)? Are these reminders set to automatically go into the register?

    I look forward to your reply!

    Quicken Kristina

  • kenwen
    kenwen Member

    I first noticed the issue in recent weeks. It is not affecting all reminders, but those affected are all set to an estimated credit card balance. Of the reminders that are having this issue, they have differences for reminders set for "x" number of days, always remind on "x" day of the month, etc. The reminders are not set to automatically go into the register.

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Answer ✓
    1. Are you Syncing to Mobile/Web?
      AND
    2. do you actually use the Mobile app on your smartphone or the Quicken on the Web browser-based app?

    The Sync process has been suspected of a number of weird happenings with Quicken. Could your problem be caused by Sync?

    If you answer "yes" to the 1st question and "no" to the 2nd question, turn Sync off completely. You don't need it. The Sync process should only be used in conjunction with the Quicken app for Smartphones or the Quicken on the Web browser app. It cannot be used as a replacement for backing up and restoring your Quicken data file.

    If you answer "yes" to both questions, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
    Do note that a full Sync process may take many minutes to complete.

    How to reset Sync to Cloud
    • Log out of your mobile app, then do this on your desktop / laptop:
    • Go to Edit / Preferences / Mobile and Web
    • Click the "Reset your cloud data" link and follow the instructions until it is complete.
    • Sync your desktop file to the cloud
    • Now log back into your mobile app

    How to turn off Sync to Cloud for the current data file
    • Go to Edit / Preferences / Mobile and Web
    • Change the Sync radio button and set it to OFF

  • kenwen
    kenwen Member

    The fix: Mobile and Web - set the Sync radio button to OFF