Problem opening and using backup file

twingerry
twingerry Quicken Windows Subscription Member
edited December 2023 in Download, Add/Update Accounts (Windows)

Since Quicken Classic I've been having problems with my backup file. First I had to enter my password, then select backup file from C: drive to use file. Now, thast bsackup file is empty and Quicken wants me to add new information as if a first time user.

Before I download new informatiomn from my banks, I'm wondering if you havea fix for this glitch. I need the information that was stored within this file.

Answers

  • Bob_L
    Bob_L Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited November 2023

    You should be going to File>Restore Backup within Quicken to restore a backup file. Is that what you did?

    Quicken Business & Personal Subscription, Windows 11 Home

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