My quicken sounds stopped working

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Herman
Herman Member ✭✭✭
edited December 2023 in Errors and Troubleshooting (Windows)

My quicken sound have stopped working. The quicken log on sound works, but the clicks etc. do not. I check that "turn on quicken sounds " is selected as well.

Thanks

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  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Quicken Sounds checklist (Windows only)

    1. Make sure that the speakers are turned on and the volume is somewhat up (not all the way down) and not muted.
    2. Are you using an HDMI - connected monitor? Windows may have rerouted sound from the internal or external PC speakers to the HDMI monitor, assuming the monitor has speakers like a TV. Enable said speakers or review Control Panel / Sound / Playback and select the correct speakers, mark as default.
    3. In Quicken ensure that in Edit / Preferences / Setup "Turn on Quicken Sounds" has a checkmark.
    4. Still no sounds? Make sure that in Control Panel / Sound / Sounds tab the active Sound Scheme still contains the Quicken sound files. If the sound scheme was improperly modified by some other software (or Windows) update, find a different sound scheme which contains the Quicken sounds and make that the active sound scheme.
    5. Restart Quicken if you had to make any changes.
    6. If you can't fix it with #3 above, refresh your Quicken software installation by downloading and installing the latest Mondo Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product
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