Can't add new Citi Credit Card accounts


Just noticed that the thread has been closed. This has been an ongoing issue since 2021. I still haven't been able to add it.


  • UKR
    UKR SuperUser ✭✭✭✭✭

    What old thread are you referring to?
    Using Citi Cards as the financial institution name, I've been able to add accounts and download transactions without problems for years.
    You might want to give that a try, using Tools / Add Account, even if you already have created a new offline register within Quicken. Once the Add Account process has found the new account at the bank, LINK it the already existing register or allow creation of a new account register.

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
    edited November 2023

    To use the Citi Cards Add Account setup link there is something you will first need to do in your online account before you can complete the account setup process in Quicken:

    • Log into your account.
    • Click on Profile > More Settings > under Security click on Manage Desktop Apps > Add Access > Continue.
    • Within 10 minutes of completing #7, in Quicken: Add Account > type in Citi Cards in the Search field (do NOT select the Citi logo) > Advanced Options > select Direct Connect > Next > enter your login information (and if desired, check the box for Save to Password Vault) > Connect > carefully ensure that the downloaded data from Citi is Linked to the credit card account(s) that are already listed in Quicken and that the Account Type and Account Name are correct.

    Quicken Classic Premier (US) Subscription: R55.26 on Windows 11

This discussion has been closed.