Quicken locks up and has VERY high power useage

I have Quicken Classic Deluxe for Windows on Windows 10, release R53.16 build 27.1.53.16. When I'm scrolling through an investment account the program will lock up and not respond for up to 30 seconds. This has been going on for months.

I check this by using the Windows Task Manager program and can watch the Power Usage column go from Very Low to Very High so often that it is difficult to get work done. And this happens without a browser or any other program open. If I close the program and reload it, it's fine for a while but starts this behavior relatively quickly. Any ideas what may be causing this? Too large of a file size?

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭

    In the investment account register you're working with, how many transactions do you have?
    How many securities are you tracking in total?

    Please capture a screenshot of the File information popup view you get when clicking on Help / Shift-About Quicken and attach the image file to your next comment.

  • Michael3442
    Michael3442 Member ✭✭

    UKR, thanks for the assistance. Here's the info you requested: Transactions, per the screenshot 9661 in all accounts; # of securities tracked, 369 Below is the screenshot you mentioned. I have about 17 banking and investment accounts and simply switching from one to the other without scrolling causes Windows Task Manager to spike and then plateau around 30% CPU for 25 sec.+/-, although this is not every time, it's increasing in frequency. I validated the file and it's okay. Thanks again.

  • UKR
    UKR SuperUser ✭✭✭✭✭

    About slowness in your investment registers … are there any placeholder transactions that need to be resolved?

    About Placeholders (Quicken Windows)

    "N/A" in certain fields of an investment transaction indicates that you have
    Placeholder transactions in your account that need to be deleted and replaced
    with the correct Buy / Sell / etc. transaction that should have been recorded here.
    For more about Placeholders please go into Quicken Help (press the F1 key from
    anywhere in Quicken) and perform a Contents search for "placeholder".
    Alternatively or in addition to the above, please read https://help.quicken.com/pages/viewpage.action?pageId=3216694

    Unrelated to that, an excessive number of unused Memorized Payee List entries could cause slowdowns in banking registers. But it typically takes several thousand of them to start causing problems.
    Please consider making the following change to trim the Memorized Payee List and keep it in shape:

    In Edit / Preferences / Data Entry and Quickfill make sure you have a checkmark at
    [√] "Remove memorized payees not used in [xx] months"
    and set [xx] to something like "18". Do not set it to zero. IMHO, you should set the number to 12 or higher for best results, so that once-a-year Memorized Payee List entries don't vanish.

    Restart Quicken for the change to take effect and housekeeping to clean up the Memorized Payee List.

    Check the File Information box again to see the reduced count.

  • Michael3442
    Michael3442 Member ✭✭

    I first looked at the Memorized Payee list and at the bottom there is an Option button that opens a small popup of options, one of which is one called Memorized Payee List Maintenance. When that is clicked a popup appears that has three checkbox options for maintenance all of which are greyed out and inaccessible. I'll try your option and read up on placeholders in the morning (although I don't think I have any placeholders). Also, note what I said above " I have about 17 banking and investment accounts and simply switching from one to the other without scrolling causes Windows Task Manager to spike and then plateau around 30% CPU for 25 sec.+/-."

  • Michael3442
    Michael3442 Member ✭✭

    See above note first. This morning I asked myself if I have been doing anything different from several weeks ago and I realized I have been working a great deal with the Reports function. I would run a report, customize it, change the parameters, do a different report, etc., over and over. That's the only thing different I've been doing.

  • Michael3442
    Michael3442 Member ✭✭

    Any more ideas on Quicken using very high power or CPU?

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