Why is Quicken freezing on every One Step Update

btrelli
btrelli Quicken Windows Subscription Member ✭✭
edited January 9 in Errors and Troubleshooting (Windows)

I have to control alt delete to close quicken and it wont update

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @btrelli,

    To start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!

    -Quicken Anja
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