What happened to the online balance display in my Wells Fargo Accounts?
After re-authorizing the online connection with wells fargo the online balance has disappeared in all my wells fargo accounts. Any Thoughts?
Answers
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Hi @kto24sr
Assuming that you are talking about bank accounts - as opposed to investment accounts - it sounds like you haven't successfully connected those accounts to Wells Fargo.
To check those connections for your Wells accounts, go to "Tools" > "Account List" and then look at the information for each affected account in the "Transaction download" column. You should see "Yes" and the type of connection in that column if the accounts are properly connected.
Get back to us with any followups.
Frankx
Quicken Home, Business & Rental Property - Windows 10-Home Version
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Hi Frankx thanks for responding. It say Yes(Express Web Connect+) in the transaction download list but the online balance is still showing at the bottom of the register. In fact Quicken does not recongize the online balance at all. I can't reconcile the account.
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Hi again @kto24sr
Which type of account is this? And are you seeing this issue for just one Wells Fargo account or more than one? Are you sure that the account is still connected, because it sounds like the connection was broken (at least for this account) perhaps as part of the re-authorization process.
Frankx
Quicken Home, Business & Rental Property - Windows 10-Home Version
- - - - Quicken User since 1984 - - -
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No, it's only in that one account. (the main checking which is a BIG issue) And I have reset it several times and disconnected it completely and re-authorized. Same thing every time. It's very frustrating. I have never encountered this before. Not sure what else to do.
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