Quicken Freezes and crashes when doing one step update

btrelli
btrelli Quicken Windows Subscription Member ✭✭
edited January 9 in Download, Add/Update Accounts (Windows)

The only way to close Quicken when it freezes is to control alt delete and end task and it will not update, this is getting frustrating for a paying customer

Answers

  • Wichita Lineman
    Wichita Lineman Quicken Windows Subscription Member ✭✭

    Same here. Last successful OSU for me was 11/23.

    I've been a Quicken user since the late 80's. This will be my last year.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/7943642/quicken-freezes-and-crashes-when-doing-one-step-update

    How long does a "normal" OSU take, if everything goes well?
    On my system, OSU for 7 banks takes about 3 minutes. I do not Sync to the Cloud (for the mobile app or Q on the Web).

    How long have you waited before you push the panic button?
    I recommend waiting at least 30 minutes. I've seen a "hung" OSU recover and resume after 30 minutes of waiting for a response from a bank.

    If you haven't done so already, please do the following actions:

    1. Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
    2. Reboot Windows.
    3. Start Quicken. Do not run One Step Update.
    4. Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
    5. If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Validate and Supervalidate instructions
    First save a backup file prior to performing these steps
    Validate: 
    • Click File
    • Select Validate and Repair File...
    • Select Validate File
    • If the data file contains investment accounts also select "Rebuild investing lots".
    • If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken (leave it closed for about 30 secs)
    • Reopen Quicken and see if the issue persists.

    Super Validate:
    • Click File
    • Press and hold both CTRL and Shift keys while you click Validate and Repair File...
    • Select Supervalidate File
    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken (leave it closed for about 30 secs)
    • Reopen Quicken and see if the issue persists.

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