Quicken Authorization of USAA accounts

Question

I am using Quicken Premier (subscription) for Windows 10 on VMWare Fusion All up to date!. I have had to reauthorize my USAA accounts multiple times and the last time I tried the system won't log on to USAA.  The following window pops up when I enter my User ID on the USAA Sign In page:

"We are unable to complete your request

Our system is currently unavailable

Please try again later"

Log On

This has been going on for a week .  Any ideas??

Quicken Kristina · Answer

Thank you for your reply,

I'm glad to hear it's working now.  It's possible that it was a temporary issue or that an update corrected the problem.

Please feel free to reach out if you need further assistance!

TRoth · Answer

Go figure!  I tried today and it all worked.  Very frustrating.  I didn't do anything. Either Quicken or USAA fixed the glitch.

Quicken Kristina · Answer

Thank you for your reply,

From what you describe, it sounds like there is something happening in the virtual machine that isn't happening on the main computer.  Are you using any antivirus, firewall, or VPN in the virtual machine?  Sometimes those can interfere with communication.  Some anti-virus software also has a "safe banking" feature that pulls anything it sees as a banking session into a customer browser, without regard to what your default browser is.  If you use an anti-virus that has that feature, I'd recommend making sure it's off or temporarily paused while authorizing with the financial institution.

Since you mention this started about a week ago, was there anything that changed around the same time this issue started, such as a software update?

Thank you!