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One step update fails after December product update

JPQknUser

After the program updated last week, one step update freezes or just spins even if I only select 1 account to update. The update seems to connect to the external account and download the data, but when it switches to Processing data it just spins.

I've tried re-installing the app, restarting the computer, applying the patch, etc.

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Comments

Quicken Anja

Hello @JPQknUser,

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

JPQknUser

ok tried that. Still same result, it just spins when "processing data". I don't sync to the cloud so the file is local only.

Any other ideas?

JPQknUser

I started with a backup from before the upgrade, and using that I was able to update a few accounts. Eventually I worked through all the accounts and got it working again.

Dataman

I had the same issue after the recent Quicken update. Quicken would start and ask for a file password then freeze up at the load screen. Unable to get it to load. I then removed Quicken from the computer and downloaded a new version of Quicken to load. It failed to load with this in the log. I think you have an issue please issue a revised program update.

Tue Dec 26
07:35:18.503 2023 : Log Opened

Tue Dec 26
07:35:18.503 2023 : Getting OS Version info

Tue Dec 26
07:35:18.503 2023 : OS stats:

Tue Dec 26
07:35:18.503 2023 : Microsoft Windows Vista family

Tue Dec 26
07:35:18.503 2023 : Workstation

Tue Dec 26
07:35:18.536 2023 : Checking for multiple setup.exe-s

Tue Dec 26
07:35:18.536 2023 : Checking for admin rights

Tue Dec 26
07:35:18.536 2023 : User has administrator rights

Tue Dec 26
07:35:18.536 2023 : Checking application paths

Tue Dec 26
07:35:18.536 2023 : Module Path:
C:\Users\steve\AppData\Local\Temp\pftD52A.tmp\DISK1

Tue Dec 26
07:35:18.536 2023 : CD Root: C:\Users\steve\AppData\Local\Temp\pftD52A.tmp

Tue Dec 26
07:35:18.536 2023 : Processing command line arguments

Tue Dec 26
07:35:18.536 2023 : Command line parameters:

Tue Dec 26
07:35:18.536 2023 : OS check OK

Tue Dec 26
07:35:18.536 2023 : Checking to see of QuickenPatch is already open

Tue Dec 26
07:35:18.547 2023 : quickenPatch is closed.

Tue Dec 26
07:35:18.547 2023 : Checking to see of Quicken is already open

Tue Dec 26
07:35:18.556 2023 : Quicken is closed.

Tue Dec 26
07:35:18.557 2023 : msiexecpath found: C:\Windows\SysWOW64\\msiexec.exe

Tue Dec 26
07:35:18.584 2023 : MSI version found: 5.0

Tue Dec 26
07:35:19.596 2023 : UpdateProductName: ProductName is Quicken

Tue Dec 26
07:35:19.605 2023 : Checking if Quicken is already installed.

Tue Dec 26
07:35:19.605 2023 : Looking for version in MSI package
C:\Users\steve\AppData\Local\Temp\pftD52A.tmp\DISK1\Quicken.msi

Tue Dec 26
07:35:19.606 2023 : Loading C:\Windows\SysWOW64\\msi.dll

Tue Dec 26
07:35:19.612 2023 : Found product code {62D93E3E-2F8E-42BD-9343-896F4F0031D3}

Tue Dec 26
07:35:19.612 2023 : Product not installed on this machine

Tue Dec 26
07:35:19.614 2023 : Looking for Quicken install path

Tue Dec 26
07:35:19.614 2023 : Looking for Quicken.ini in All Users\AppData directory

Tue Dec 26
07:35:19.614 2023 : Found: C:\ProgramData\Quicken\Config\Quicken.ini

Tue Dec 26
07:35:19.614 2023 : Quicken.ini found but there's no ExePath!

Tue Dec 26
07:35:19.614 2023 : Looking for Quicken.ini in Windows directory

Tue Dec 26
07:35:19.615 2023 : Found: C:\Windows\Quicken.ini

Tue Dec 26
07:35:19.654 2023 : Quicken.ini found but there's no ExePath!

Tue Dec 26
07:35:19.654 2023 : ExePath NOT Found:

Tue Dec 26
07:35:19.654 2023 : Previous version of Quicken NOT FOUND!

Tue Dec 26
07:35:19.654 2023 : Checking if Quicken is already installed found: Quicken not
installed

Tue Dec 26
07:35:19.654 2023 : Closing Quicken agents

Tue Dec 26
07:35:19.654 2023 : Closing class

Tue Dec 26
07:35:19.655 2023 : Closing class

Tue Dec 26
07:35:19.687 2023 : Installing 3rd party apps

Tue Dec 26
07:35:19.687 2023 : msiexecpath found: C:\Windows\SysWOW64\\msiexec.exe

Tue Dec 26
07:35:19.688 2023 : MSI version found: 5.0

Tue Dec 26
07:35:19.688 2023 : Verifying .NET Framework Installation and Health Check-up

Tue Dec 26
07:35:19.713 2023 : Verification of .NET Framework Installation and Health
Check-up done

Tue Dec 26
07:35:19.713 2023 : Checking IE 6.0 version

Tue Dec 26
07:35:19.714 2023 : IE version found 9.11.22621.0

Tue Dec 26
07:35:27.81 2023 : Checking for locked files.

Tue Dec 26
07:35:27.82 2023 : File not found : C:\ProgramData\Quicken\\Config\q.dat

Tue Dec 26
07:35:27.82 2023 : File not found : C:\ProgramData\Quicken\\Config\qwpkg.cfg

Tue Dec 26
07:35:27.82 2023 : File not found : C:\ProgramData\Quicken\\Config\pricode.ini

Tue Dec 26
07:35:27.82 2023 : msiexecpath found: C:\Windows\SysWOW64\\msiexec.exe

Tue Dec 26
07:35:27.82 2023 : Quicken Package Path:
C:\Users\steve\AppData\Local\Temp\pftD52A.tmp\DISK1\Quicken.msi

Tue Dec 26
07:35:27.103 2023 : Install Properties: QLOG_DIR="20231226_073518"
INSTALLDIR="C:\Program Files (x86)\Quicken"
ARPINSTALLLOCATION="C:\Program Files (x86)\Quicken" ISQNUE=FALSE
ISTRIAL=FALSE QUILEVEL=1 LAUNCHED_BY_SETUP=1

Tue Dec 26
07:36:05.420 2023 : Check Quicken Version after Install

Tue Dec 26
07:36:05.420 2023 : Build Version: 27.1.52.28

Tue Dec 26
07:36:05.486 2023 : Wrong File Version for: C:\Program Files
(x86)\Quicken\SendError.dll

Tue Dec 26
07:36:05.486 2023 : File Version: 27.1.3.4

Tue Dec 26
07:36:07.805 2023 : File not found : C:\Program Files (x86)\Quicken\QHI.EXE

Tue Dec 26
07:36:07.806 2023 : Now Uninstall All versions of Quicken due to version
mismatch.