American Express reporting "Sorry. We encountered an error. (It's not your fault.)"

jbyrd
jbyrd Quicken Windows Subscription Member ✭✭
edited January 27 in Download, Add/Update Accounts (Windows)

In what well may be the most patronizing and useless error message of all time, when trying to activate One Step Update for American Express, I get the enclosed error message.

sorry-we-encountered-an-error.jpg

Dear Quicken: since I am paying you a subscription fee for this service, I expect to see an error message that has full information about what went wrong, why the update is broken, and what to do about it.

Comments

  • jbyrd
    jbyrd Quicken Windows Subscription Member ✭✭

    I have already clicked on Help / Report a problem… and submitted the same screenshot.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @jbyrd,

    Due to the nature of this error message, we suggest contacting Quicken Support directly as an escalation may be in order.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    Thank you. 

    -Quicken Jasmine

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