Problems opening data file after update

aberkner
aberkner Quicken Windows Subscription Member ✭✭
edited January 30 in Installing and Updating (Windows)

My Quicken Classic Premier automatically updated while opening the software today (December 29, 2023). Should be the latest version. Now I am unable to open the data file. The Quicken window just disappears from the screen. I tried to find the data file and opening it from there without success. I shut down the computer and rebooted thinking the problem will be resolved. Still not working. Any ideas on what is happening, Quicken?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @aberkner,

    Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

    However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, go ahead and try reinstalling.

    Let us know how it goes!

    -Quicken Anja
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