Issue deleting Chase in the Bills & Income Section

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Jim Dice
Jim Dice Member ✭✭
edited January 30 in Paying Bills, Online Billers & Reminders (Windows)

I have 2 listings for my Chase credit card in my Billing & Income section. I have tried to delete one or both with no success. Both give me the following message: Quicken has experienced an issue and this biller was not deleted. Please try again in a few minutes. I have been trying for several days. Any suggestions?

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    edited December 2023
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    Hello @Jim Dice,

    To start with, I suggest you try to Review and Repair Online billers first, then see if it will allow you to remove the online billers you wish to delete. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.

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    Once that is done, please navigate back to the gear icon and click Manage Online billers and attempt to remove the Online billers you wish to delete.

    Let us know how it goes!

    -Quicken Anja
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