Chase credit card transactions not downloading. Balance not updating.

I have deactivated and reactivated the Chase card accounts apparently successfully (no errors) but the one step update and individual account updates do not update the accounts in Quicken. I see several transactions on the Chase website that have not come down to Quicken. Just got back from a trip and need to update my expenses. All other banks working fine.


  • Quicken Kristina
    Quicken Kristina Moderator mod

    Hello @OldTimeQuser,

    If you haven't done so already, I recommend that you follow the troubleshooting steps in the Community Alert, and if the issue persists after that, please reach out to Quicken Support directly for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    Thank you!

    (Ticket #10595111)

    Quicken Kristina

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