Chase online balance is wrong.

Greg Semple
Greg Semple Quicken Windows Subscription Member ✭✭✭✭
edited March 2024 in Errors and Troubleshooting (Windows)

I have one Chase account that the online balance in Quicken is old, actually as of December 15, 2023. All my other accounts are fine but this one. And I can't reconcile the account because of the bad balance in Quicken.

How do I fix this one account?

Thanks,

Greg

Comments

  • Greg Semple
    Greg Semple Quicken Windows Subscription Member ✭✭✭✭

    Never mind, I figured it out. I went to Account List for the account and selected Reset Account. Online balance is back in line.

  • brianwolff
    brianwolff Quicken Windows Subscription Member ✭✭

    My system updated to R54.16 27,1.54.16 for WINDOWS

    Immediately after download, I noticed that the real On-Line Balance does not equal the actual on-line balance

    But if you look at the last transaction, The balance in the account Journal DOES in fact match the Real On-Line Balance

    This is not just one account but over a dozen accounts, and not just one back but multiple banks.

    So the quick account on-line balance is fiction and does not represent

    Totally unable to reconcile my accounts.

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20416692#Comment_20416692

    Did you try doing what @Greg Semple did? Look at the post just prior to yours.

    Quicken Classic Premier (US) Subscription: R62.16 on Windows 11 Home

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