Why has the "bill to address" stopped populating on invoices?

fweiss
fweiss Quicken Windows Subscription Member ✭✭

Recently, when I create a customer invoice, the "Bill To" information is not populating. I've checked the address book and all the data appears as it should. I've checked the format to make sure the box wasn't checked that inserts 5 lines before the address (I saw this recommended in a previous post about this issue) but I still have this problem. Running R53.32 Build 27.1.53.32. This problem popped up a week or two ago.

Comments

  • fweiss
    fweiss Quicken Windows Subscription Member ✭✭

    After 2 calls and nearly 4 hours on the phone with Quicken Support, the problem has been resolved. A simple check box in Preferences had gotten unchecked during a recent Quicken update. Why it took 4 hours to diagnosis this is beyond me!

  • James_AZ
    James_AZ Quicken Windows Subscription Member

    I am having the same problem. What is the "check box" in Preferences you are referring to?

  • fweiss
    fweiss Quicken Windows Subscription Member ✭✭

    If I remember correctly, I selected this item under preferences…

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