Pentagon Federal

Greg Brown

I was able to add Pentagon Federal accounts back to Quicken today. An update from "Quicken" would have been nice…🤔

chris deat

I just tried and still can't connect

Quicken Anja

Hello @Greg Brown,

We're glad to hear that the issue with Pentagon FCU has been resolved for you. However, while we are aware that this issue has resolved for some users, the Alert remains open as we are still seeing many users that continue to experience this issue.

Hope this clarifies things! Thank you.

Harry D

The error I'm getting is REMOTE_UPDATE_IN_PROGRESS, also "unexpected error". Is this related to the previous errors? After putting up with this for three entire months now, I'm frankly giving up. I've tried a dozen different things to overcome it. I'm pretty sure by now there's nothing I can do except wait for Quicken/Intuit/Penfed to quit pointing fingers and come up with a solution.

Harry D

Chatted with Quicken Support today (Daniel). Got a very quick response that it was still worked on with no ETA. He ended the chat abruptly — perhaps they're tired of hearing from me. It seems I'm not the only one with this problem. Still very frustrating. I've even looked at other personal finance software. At least one also has problems connecting to PenFed. So it would seem as everyone has said: the problem is on PenFed's end. But I don't know what I can do except wait.

@Quicken Anja — is this really the same issue as the 102 errors from a while back?

LR Eagle

Saw the "resolved" message today, immediately went to Quicken to download latest transactions and got same error code: "

Iyaun

I contacted Pentagon Federal Credit Union about connection errors with Quicken. Here's a snippet of their response on 12/28/2023:

"In November 2023, PenFed made the decision to disallow aggregators from accessing PenFed Online through direct integration. The technical method by which aggregators extract account data (called screen-scraping) does not align with our internal information security standards, and was disabled in order to protect our members and their data. We recognize that financial aggregators are an important tool for members to manage their finances and we are committed to finding a solution that will balance the convenience of these tools with the necessary security infrastructure to protect our members and the credit union. For members who are using these tools, PenFed Online supports downloading transactions in several file formats (CSV, QIF, and QXF) that are compatible with most money management and financial planning software."