Chase amazon not showing transactions

Chanl
Chanl Quicken Windows Subscription Member ✭✭
edited February 2024 in Download, Add/Update Accounts (Windows)

I have a Chase Amazon card for Amazon purchases. I have been downloading transactions successfully till Oct 1, 23 but then although I get no errors on download, no transactions show after the download in my register. Are they hiding somewhere? What to do?

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @Chanl,

    You may follow this link to access a Support Article that discusses some troubleshooting steps to take when missing transactions. It is recommended to save a backup before proceeding (just in case).

    I hope this helps!

    -Quicken Jasmine

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