Synovus Gateway Hasn't Connected in Days

Kevin Maher
Kevin Maher Quicken Windows Subscription Member ✭✭
edited February 24 in Download, Add/Update Accounts (Windows)

I have been trying to download my Synovus Gateway transactions for days. I have even deactivated the connection and tried to reestablish it - and now it wont even reestablish the connection. I just get the message "Sorry, We encountered an error. (It's not your fault)."

Well, when are you going to fix it??? Here is a screen shot.

NOTE: I use Quicken in a different file for other accounts and they are working fine. Version R54.9 running on Windows 11

Quicken Error.png

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Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Kevin Maher,

    Due to the nature and duration of this issue, I suggest contacting Quicken Support directly as an escalation may be in order.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance.

    -Quicken Jasmine

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