Synovus Gateway Hasn't Connected in Days

Kevin Maher

I have been trying to download my Synovus Gateway transactions for days. I have even deactivated the connection and tried to reestablish it - and now it wont even reestablish the connection. I just get the message "Sorry, We encountered an error. (It's not your fault)."

Well, when are you going to fix it??? Here is a screen shot.

NOTE: I use Quicken in a different file for other accounts and they are working fine. Version R54.9 running on Windows 11

Quicken Jasmine

Hello @Kevin Maher,

Due to the nature and duration of this issue, I suggest contacting Quicken Support directly as an escalation may be in order.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance.