zero online balance- Citibank

qrad
qrad Member ✭✭✭
edited February 26 in Download, Add/Update Accounts (Windows)

My Citibank Online Balance shows 0 after a one step update. Logging into Citibank web site shows correct amount.

Comments

  • Rocket J Squirrel
    Rocket J Squirrel Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited January 25

    Citi is sending that zero balance via their crumbling Direct Connect. Switch to Express Web Connect+ and you'll get the correct balance as well as a slower download.

    Quicken user since version 2 for DOS, now using QWin Biz & Personal Subscription (US) on Win10 Pro.

  • qrad
    qrad Member ✭✭✭

    This is happening on my CitiBANK savings account, which has not had direct connect in a long time. It is Express Web Connect +.

    Direct connect stopped on CitiCARDS this week, forcing EWC+, but that is a different issue.

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    edited January 25

    My Costco Visa Anywhere card works just fine with Direct Connect and is getting the correct online balance.

    EDIT: "Mostly" for all the time I have had it there are times late at night that it will have the pending transactions in the Online balance. It gets corrected by the morning.

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