Cash balance is set to securities value after update even after resetting cash balance to zero

AlS
AlS Quicken Windows Subscription Member ✭✭
edited March 3 in Errors and Troubleshooting (Windows)

Windows R54.9 B27.1.54.9

I have a 401k linked to Fidelity using Simple - Position Only tracking.

There is no cash in this account nor is there a money market account.

When I sync with Fidelity, the cash balance updates to the portfolio balance so the total value is now double what it should be. I update the cash balance to zero but the next time I sync it updates again. When logged into Fidelity there is no indication there is any cash in this account. I have validated and repaired the account and it found nothing.

Here is the example: If the securities value is $100,000, after I sync the securities value is still $100,000 but there is also a cash value of $100,000 so the total value of the account is $200,000. The value should only be $100,000 because all I own is securities in this account.

Comments

  • gjgeary
    gjgeary Quicken Windows Subscription Member

    Same Issue here. I restored a backup that showed the correct securiies and cash balances (no cash since it is an IRA). As soon as I sync'd, I now have a negative securities value and there is a large cash value. The Market value looks close to my online value, but the securities value and cash do not.

  • AlS
    AlS Quicken Windows Subscription Member ✭✭

    I just noticed that when looking at the account by itself, it shows the inflated/duplicate cash balance. That balance is also reflected in my total portfolio balance. But when I go to my investing dashboard and look at the total overall cash across all investment accounts, it is not included and the total value displayed there is correct. It only appears to be making the market value the cash value when I look at the account by itself.

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