cc-502 Errors Marcus Bank
I've been getting CC-502 errors for at least the past 5 weeks whenever I've tried to update Marcus Savings and CD accounts using Quicken Deluxe with Windows. I have been able to access the accounts using PC web browsers. In a 1/4/2001 update you acknowledged this problem and closed the discussion. Why would you close a discussion of an ongoing problem?
Comments
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Hello @Dave-Gee,
This is a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all updates.
Also, regarding closed posts, per protocol, all posts are closed after 30 days of inactivity regardless of whether an issue is resolved or not.
We apologize for any inconvenience! Thank you.
-Quicken Anja
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What does "30 days of inactivity" mean?
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How can we keep "Ongoing problem" active?
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I have this problem too.. how to keep this active?
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I got it.. its use this and bookmark it
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Someone just needs to reply to the thread, then the 30-days starts again…
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I have also experienced the cc-502 for my Marcus Savings for at least a week. Do we have a resolution coming?
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Just a few minutes ago at 1:35 PM EST on 2/8/2024, I was able to relink my Marcus Savings account to my Quicken Classic Deluxe for Windows and download & reconcile my recent transactions.
Just a few days ago, I was told during a chat session with a Marcus customer service representative that Marcus no longer supported savings accounts linking and downloading to Quicken.
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Funny. My Quicken download of a Marcus Savings account also stated working a couple of days ago. I too chatted with a Marcus support person and they also told me Quicken downloads are not supported. Not sure what direction they're going in but it works OK now.
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