Updating Citibank Connection Method Prompts BOA Error

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System
System Member admin
edited March 9 in Errors and Troubleshooting (Mac)
This discussion was created from comments split from: Citi Upgrade.

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  • CallMeDblOSeven
    CallMeDblOSeven Member ✭
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    https://community.quicken.com/discussion/7946867/citi-upgrade

    I Highlighted my Costco CITI account and clicked on "Update Selected account online". First I was taken to the CITBANK splash page. There was no message about upgrading connections. Second, I went back to Quicken, Clicked on the CITI account, and a screen similar to this one popped up:

    Bank of America - Quicken is transitioning accounts to a new connection method 2024-02-09 at 10.07.03 PM.png

    Only the screen hadBAND OF AMERICA - NOT CITI, so I exited. Then This screen popped up:

    QUICKEN Error Msg 2024-02-09 at 9.57.43 PM.jpg

    I also took a full screen shot, which I am not showing for security reasons, but which shows that the CITI account is highlighted and is the only account highlighted. My current status is this: (1) Costco CITI account is not updated. (2) The BOA account in question shows no data and clicking on it brings up the message "Quicken cannot Connect to this account" - and I am not trying to connect!!

    This is the most destructive debacle I have ever encountered.

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