Quicken not responding after Windows "Quality" update

annetteward5
annetteward5 Member ✭✭
edited March 24 in Errors and Troubleshooting (Windows)
2024-0217_Issues after windows update_patch info.png

I have attached details for Windows 10 patch/updates I received on 2/13/24 (KB5034685) and 2/16/24 (KB5034763). Both times, when Quicken was opened, Quicken went to "not responding" in Task Manager. On 2/14/23, I first tried current "mondo" patch with no success, then un-installed and re-installed Quicken several times on 2/13/24 and again, no success. After reviewing further, I discovered I had received the first windows "quality" update dated 2/13/24 (KB5034685, cumulative update for .net framework….) so I backed that out and after rebooting, Quicken began responding as it should. I received another "quality" update overnight last night, dated 2/16/24 (KB5034763, cumulative update for Windows 10 Version 22H2…) and experienced the same "not responding" errors again this morning. I backed that patch out as I did previously, and once again Quicken began responding as it should. All seems to be working as designed, at the current time. I have created new backups of my Quicken data as a precaution.

I am wondering if anyone else has experienced the same issue? I do receive automatic Windows updates but may disable for the short-term, to see if there are any updates/solutions identified by Quicken.

Answers

  • Boatnmaniac
    Boatnmaniac Quicken Windows Subscription SuperUser ✭✭✭✭✭

    I had similar response with Quicken after getting these Windows updates but I simply rebooted my laptop (leaving the Windows updates installed) and Quicken then responded normally. I did not do anything with my Quicken installation.

    Quicken Classic Premier (US) Subscription: R60.15 on Windows 11 Home

  • Kenneth Johnson
    Kenneth Johnson Member ✭✭✭

    Quicken has been very unstable in recent history. Today I could not get it to run at all. I verified and superverified my file. I installed the most recent mondo patch and Quicken still hung up.

    I did uninstall the Windows KB5034763 as noted above and Quicken seems to be working normally!

    I have the same question as annetteward5 above. Do I have to turn off Windows updates? Will I not be able to update Windows in the future without screwing up Quicken?

  • Jeanne S
    Jeanne S Quicken Windows Subscription Member

    Annetteward5:

    I think I have the same exact problem and I'm glad I found your post. Very helpful. I have not been able to use Quicken since these quality updates. I have turned off Window updates. Everything on my laptop is working normally.

    But, for some reason, I got an error message that it was unable to uninstall the quality update! :(

This discussion has been closed.

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